Reason:
1. The ink is not compatible with substrate.
2. Surface of substrate is not homogeneous, or dirty substrate.

Solution:
1. Check the substrate. Change the ink to compatible with substrate. => Contact with ink team

Reason:
1. Loss back pressure by shipping, storage.
2. Affectted by print parameters such as print speed, density, ink consumption per 1 message.
3. Cartridge out of date.

Solution:
1. If ink stavation is caused by loss back pressure -> Using priming tool. Link: Priming tool user guide v3.pdf Username and password for download are rynantechnology.

Reason:
1. Air bubble inside cartridges -> loss back pressure.
2. Strong impact by shipping.
3. Cartridge out of date.

Solution:
1. User priming tool to create back pressure. Link: Priming tool user guide v3.pdf Username and password for download are rynantechnology.

Yes, we need but it’s easy and take very less time. We have 2 kind of ink types so we have to follow maintenance guide base on Ink type. Link: Aqueous ink cartridge maintenance and handling v1.1.pdf Link: Solvent ink cartridge maintenance and handling.pdf Username and password for download are rynantechnology.

Yes, our printer support print data from external device via POD features. The basic diagram as below. Please contact customer support for details.

Yes, we can. Our printer support to print data not only for excel file but also supported csv, txt, sql server, access. We support up to 2 million rows data base on format. Please contact customer support for details.

Yes, we can. Our printer support most of popular barcode on the world. Not only QR code but also supported Datamatrix, Gs1 datamatrix… We support to print database QR code too.