faq

Read Most
Frequent Questions

The nozzles are easy to get clogged. What can i do?

Reason:

  1. Affectted by shipping condition, storing condition and operating condition.
  2. Decap time may decrease by ink consumption volume.
  3. Decap time may decrease by intalled life.
  4. Cartridge out of date.

Solution:

  1. If short de-cap time is caused by condition -> Need to control condition. Mylan ink works well at 25 – 30°C; 60 – 80% RH.
  2. If short de-cap time is caused by continuous printing process -> Need to remove cartridge and cleaning printhead.
Ink drops are over wetting or ink drops merging. What can I do?

Reason:

  1. The ink is not compatible with substrate.
  2. Surface of substrate is not homogeneous, or dirty substrate.

Solution:

Check the substrate.
Change the ink to compatible with substrate.
=> Contact with ink team

Cannot print full message. What can I do?

Reason:

  1. Loss back pressure by shipping, storage.
  2. Affectted by print parameters such as print speed, density, ink consumption per 1 message.
  3. Cartridge out of date.

Solution:

  1. If ink stavation is caused by loss back pressure -> Using priming tool.
    Link: Priming tool user guide v3.pdf
    Username and password for download are rynantechnology.

If ink stavation is caused by print parameters -> Need to change print parameters.

Ink leaking from nozzle. What can I do?

Reason:

  1. Air bubble inside cartridges -> loss back pressure.
  2. Strong impact by shipping.
  3. Cartridge out of date.

Solution:

User priming tool to create back pressure.
Link: Priming tool user guide v3.pdf
Username and password for download are rynantechnology.

Do we need to maintanence for cartridge? How to do it?

Yes, we need but it’s easy and take very less time. We have 2 kind of ink types so we have to follow maintenance guide base on Ink type.
Link: Aqueous ink cartridge maintenance and handling v1.1.pdf
Link: Solvent ink cartridge maintenance and handling.pdf

Username and password for download are rynantechnology.

I want to print the data from external deivce?

Yes, our printer support print data from external device via POD features. The basic diagram as below.

Please contact customer support for details.

I want to print with excel file. Can your printer support that?

Yes, we can. Our printer support to print data not only for excel file but also supported csv, txt, sql server, access. We support up to 2 million rows data base on format.

Please contact customer support for details.

I have an application to print QR code with txt database. Can your printer support that?

Yes, we can. Our printer support most of popular barcode on the world. Not only QR code but also supported Datamatrix, Gs1 datamatrix… We support to print database QR code too.

submit a ticket

Not Found Your Answer? Just Ask Us!

More Help

Our Support Team
will Always Assist You 24/7

For Customers

We have seen great successes with everyone companies.

For Partners

Every business and industry requires an approach.

For Business

You make sure you know how campaign is performing.

For Startups

To generate highly focused leads ready to purchases.